Policies

Parking
Park only on poolside curb of the residents’ and do not block any mailboxes. We ask that you kindly adhere to our parking policy, that can be found in detail attached to the email reminder you will receive before your child’s lessons begin. 

Drop off/Pick up
Because the caregiver does not stay in the pool area for lessons, pleas escort your child back to the pool area at the start time of his/her lesson, no earlier. Come back to pick up your child 25 minutes into the lesson.

Hair 
If your child has longer hair please ensure that it is pulled back with a rubber-band.

Weather
Please do not assume that lessons are cancelled due to inclement weather. We have a lightening detector and will notify you if lessons must be cancelled due to weather. If you choose not to attend lessons due to weather and lessons have not been cancelled by the school, we cannot guarantee make up lessons.

Sickness 
We allow up to two make-up lessons for sickness. Please coordinate directly with your instructor to schedule any make-up lessons.

Cancellation

We can only provide a full refund for lessons that are cancelled at least two weeks prior to the start date of the lesson. A weeks notice will be refunded 50%. Because we have to pay our instructors for their time, whether or not children are present, we will not refund for lessons cancelled within one week of their start date. Please note, if we are able to fill the spot we will offer a refund, but there will be a $50 fee.

Safety  
At FWFSS, your child’s safety is our highest priority. You can feel confident knowing that your child will always remain under the direct supervision of an instructor and will never be left unattended.

If a restroom visit is necessary, only a female instructor or supervisor will accompany your child.

Olivia at fwfamilyswimschool@gmail.com